Terms and Conditions
At RugPadSource, our primary goal is to provide you with a seamless shopping experience and deliver top-quality products. We value your satisfaction above all else, and to ensure your confidence in shopping with us, we offer a straightforward and hassle-free return policy.
Free & Easy Returns
If for any reason you are not completely satisfied with your purchase, you have the option to return it for a full refund within 60 days from the original purchase date. We strive to make the return process as simple as possible. For orders shipped within the 48 contiguous United States, including custom cut rug pads and pre-cut sizes, return shipping is complimentary.
For orders shipped outside of the 48 contiguous United States and internationally, a return delivery fee will be applied to your refund. The exact fee will be determined based on the size and weight of the items being returned.
If you decide to cancel an order, kindly contact us as soon as possible. For orders that have not been shipped, we will gladly cancel your payment and provide a full refund without any additional costs or restocking fees.
Please note that if your order has already been shipped and you wish to cancel it, the process will be treated as a return, subject to the terms and conditions outlined in this return policy.
How to Make a Return
To initiate a return, please fill out the provided form below. Upon receiving your request, we will furnish you with a return slip and detailed instructions for the return process. It is essential that the item being returned is in its original condition, without any damage or alterations.
Upon receipt and inspection of the returned item, we will promptly process your refund. You will be notified via email about the status of your refund.
For any concerns, inquiries, or comments related to our return policy or any other aspect of your purchase, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with RugPadSource is positive and fulfilling.
Thank you for choosing RugPadSource. Your satisfaction is our utmost priority, and we are committed to providing exceptional service throughout your entire shopping journey.